Return Info – Primo Comfort

Return Info

How To Return An Item To Us:

Returns are easy with us! You may return any item in its original condition and preferably in its original packaging, within 90 days from purchase, for a refund of the purchase price (excluding shipping & handling). Packages arrive with a return/exchange form that can be filled out. If this form is missing or has been thrown away, it's okay. To return the item(s), simply package the item(s), include your name, address and reason for return/exchange on a note, and ship the package to us at:

Primo Comfort
Attn: Returns
PO Box 700
Sarasota FL, 34230-0700

Make sure to inform us whether you would like to receive a replacement or a refund. In the event of an exchange, a new order will be placed using the same account. It's the customer's responsibility to pay for the shipment back to us. Please, do not send packages C.O.D. as we cannot accept them. Refunds will be sent by check or credited back to the credit card used when the order was placed. Normal handling time for returns is 2-3 weeks.