Return Info

How To Return An Item To Us:

Returns are easy with us! You may return any item in its original condition and preferably in its original packaging, within 90 days from purchase, for a refund of the purchase price (excluding shipping & handling). We do NOT send any return labels. Packages from us arrive with a return/exchange form that can be filled out. If this form is missing or has been thrown away, it's okay. To return the item(s), simply package the item(s), include your name, address and reason (optional) for return/exchange on a note, and ship the package to us at:

Primo Comfort
Attn: Returns
PO Box 700
Sarasota, FL 34230-0700

Make sure to inform us whether you would like to receive a replacement or a refund. In the event of an exchange to another size or color, the exchange shipment from us will be sent free of charge to you. It's the customer's responsibility to pay for the shipment to be sent back to us. Please, do not send packages C.O.D. as we cannot accept them. Refunds will be sent by check or credited back to the credit card used when the order was placed. Normal handling time for returns is within 10 business days.